• Do you use real stone?
• Can I select the color or shape of my stone?
• What are the different stone sizes?
• Can you help me design my stone?
• How do I pay for my order?
• How long will it take to receive my order?
• How will my order ship?
• Do you offer a volume discount?
• What is your return/refund policy?
• Do you ship to Canada?
  
  
  

Do you use real stone?
YES! We use real natural river stone.  All of the stones have natural flaws and imperfections, created by "Mother Nature".   This makes each stone unique and one-of-a-kind. 




Can I select the color or shape of my stone?
Unfortunately, you can not select the color or shape of your stone.  Since, we use natural river stone, the shapes and colors are random. No two river stones are alike. Therefore, we can not guarantee a specific color or shape of stone.



Can you help me design my stone?
Yes! Email us the text and any requests to info@oldworldstones.com and we'll custom design you a stone for FREE.



How do I pay for my order?
We securely accept, American Express, MasterCard, Visa, Discover, & Paypal . In addition, our shopping cart system is setup to accept orders via U.S. mail.



How long will it take to receive my order?
Orders usually ship from our location in approx. 2 weeks. Depending on the workload, orders may take a few extra days to ship. It will be worth the wait. The actual shipping time will vary based on your location. Expedited shipping is available at additional cost. Rush service is also available at an additional cost.



How will my order ship?
We ship most orders via USPS. Extra-Large stones ship via FEDEX. You will receive an shipment confirmation email  from USPS or FEDEX; the day your order ships.



Do you offer a volume discount?
Yes. Click here to view our new quantity discounted prices.



What is your return policy?
 It is our goal to satisfy each and every one of our customers.  If a  mistake is made on our part, we will engrave a replacement stone or provide full refund.  This will not require the return of a stone.

Since we use natural river stones, all of the stones have natural flaws and imperfections.  Therefore, we can not offer a refund or return based on  the shape, color or natural flaws and imperfections within the stone.



Do you ship to Canada?
Yes.. We can ship small, medium and large stones to Canada.  The shipping fee is $27.95 US per stone.